WorldWide Tattoo Supply™ Customer Service


When You Order Will Ship

All online orders placed before 7AM Pacific Standard Time (PST) will be processed the same business day, and orders placed after will be processed the following business day.

We ship out all orders the same day they are processed, unless we are out of stock of an item or there is a credit card discrepancy.

Tracking an Order

Log into your account on our website, and click “Order History” to obtain the tracking number for your package.

Checking the Status of a Pending Order

Log into your account on our website, and click “Order History” to check your order status.

Changing Quantities or Canceling an Item in an Order

Please contact customer service at 800-333-4069 x 304. Please have your Order # and Account # handy, all changes must be notified by telephone.

Note: If your order has already been shipped we will not be able to make any changes.

Password Retrieval

Click "Forgot Your Password", the next page will ask you to enter your email address associated with your account. Click "Submit" and a new password will be emailed to you.

Change Password

Log into your account, once you are logged in click on your name located in the "Log In" section at the top left corner. The next page will direct you to "Accounts", input your new password and click "Submit Changes".

UPS

Ground, 3 Day, 2 Day, & Next Day Shipping Available

Expedited Shipping Note: Only Monday-Friday count as business days. Begin counting days from the next business day your order is shipped out (which is not always the same day you placed your order). We ship Monday-Friday.

Note: Saturday Delivery is available at an additional cost. Please call for more details.

USPS

(US Postal Service): First Class, Priority, & Express Shipping Available.

Note: Please allow 1-2 additional business days for processing USPS Orders.

Returns/Exchange Policy

  1. Returns must be received within 30 days & items must be in original condition.
  2. S/H is non-refundable. TCM/WWT is not responsible for return shipping costs.
  3. 10% restocking fee for returned items. (No Exceptions)
  4. Ink & DVD's is non-refundable. (No Exceptions)

Returning/Exchanging an Item

Please call 626-968-2600 to receive a return authorization.

We must receive the item(s) first before we issue a refund or ship out your exchange item(s).

Countries We Ship To

ALL & EVERY COUNTRY WORLDWIDE

Note: When you register if you do not see your country listed please contact jojo@worldwidetattoo.com.

Shipping and Arrival of International Packages

International Orders are shipped with USPS (US Postal Service).

Normally packages are delivered between 10-14 business days, however a delay may occur due to custom inspections.

Note: In some cases customs may charge a fee which is the buyer’s responsibility.

Sales Tax

Only CA residents pay sales tax.

When Your Credit Card Will Be Charged

All online orders placed before 7AM Pacific Standard Time (PST) will be processed and charged the same business day.

Billing & Shipping Address Must Match

The billing address and shipping address must match. To ensure the protection of our customers we must have the items shipped to the billing address of the credit card. If the address does not match, your credit card charge will be VOIDED.

Note: It may take 3-5 business days for your bank to reverse the held funds.

If You Don't Have a Credit Card

All first time orders must be placed with a credit card. If you do not have one, pre-paid credit cards are also accepted.

COD (Cash on Delivery)

For all existing customers that have purchased from us before can order by COD. This option does include an additional $10 fee and must be placed over the phone, please contact customer service at 800-333-4069.

How to Become a Member

When placing your first order, place the membership item into your cart.

If you are renewing your membership place a membership renewal item into your cart.

Benefits of Having a Membership

Membership is valid for 1 year.

Currently the membership is FREE, so take advantage of this opportunity and sign up while you can.

Members save 25% on all merchandise.

Note: On the website you will see two different prices listed; “Members Price” & “Non-Members Price”. As a member you will receive the Members Price, not 25% additional off Members Price.

Website Security

WorldWide Tattoo Supply’s website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet Security. Our website is hosted by Media Temple & Secured by Geo Trust. All information retrieved and transmitted to us is encrypted. Media Temple & Geo Trust comprehensive services include daily vulnerability scans of our e-commerce infrastructure, exactly the kind of service that all website should have.

Privacy Policy

Any information you give to worldwidetattoo.com is stored on our Secured Server in the United States with the utmost care, and will not be used by any other company or entity. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.)

Privacy of our email lists

Our email list database is secure and cannot be seen by any external entity or individual. Those who checked off to receive emails coupons and gifts will be added into our occasional mailing list.

Unsubscribe Policy

We strive to only send information about money saving coupon codes, specials, and sales to those who want to receive it. If you would not like to receive future e-mails from us, click the link “Unsubscribe” located in our emails.